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Update on proposed ticket office closures after campaigning - 9 November, 2023

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Thursday, 9 November, 2023
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DK

Over the summer I was contacted by many constituents, expressing concerns over The Rail Delivery Group’s plans to close virtually all 1,000 of our ticket offices nationally.

I was in touch with GWR and was grateful for their communications. While I understood the value of “getting out from behind the glass” and the need to respond to the next generational shift in customer behaviour, I – along with others – was equally concerned that this so called “modernisation” could be a smokescreen providing a chance to alter the regulations and enable the start of further de-staffing of stations and trains. More practically, I worried that removing staff from a visible, designated point would increase safety and security concerns, especially for elderly or disabled passengers.

I, therefore, welcomed the news last week, following a lengthy consultation, that Transport Secretary Mark Harper said the government had asked train operators to withdraw their proposals because they failed to meet high passenger standards.

I look forward to working with the Department of Transport as it continues to invest in improving the passenger experience at railway stations nationally.

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Danny Kruger MP for East Wiltshire

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